privacy

Who we are

Applesea Therapies is a massage and holistic wellbeing organisation. You can find our contact details here, and read more about what we do here.

What information we collect and how we use it

If you subscribe to our newsletter We add your name and email address to Applesea newsletter mailing list, which is managed via Mailchimp.

Subscribers receive one newsletter monthly; if you have booked a treatment you will receive a minimum of 3 emails relating to your appointment which are not newsletter emails.

Note that Mailchimp may transfer personal data outside the EU. Please contact Mailchimp with questions or concerns about this.

If you contact us via email to inquire about any service your email address and message will only be accessible to your therapist. We will only use your email address to respond to your enquiry. We adhere to strict internal privacy policies which comply with the GDPR.

If you book a treatment Your name, email address, date of birth, country of residence, reason for treatment, medical history, consultation notes and GP details are collected via Cliniko, a practice management software, and stored on Cliniko’s secure database. Applesea Therapies pays for Cliniko. You can find Cliniko’s privacy policy here. We will also hold information relating to your payment for treatment and services provided by Applesea Therapies.

We will use the information you provide us with to assess your health and provide treatment that is appropriate to the reason you booked. We may pass treatment notes to your GP or other healthcare practitioners which request them for the betterment and continuation of your care, however we will only do this with your explicit consent.

If you fall ill during a treatment and the emergency services are called, and you are unable to verbally consent, we will assume your consent for the purposes of providing accurate medical history to the emergency services.

Your personal information is never shared externally except by your consent, or used for purposes other than the above.

Legal basis for processing

In subscribing to the newsletter, contacting us or booking treatment, you are consenting to the processes as described on this page. The legal basis is GDPR 6(1)(a) – Consent of the data subject.

Retention periods

In all cases listed above, we retain your personal data for a minimum of 7 (seven) years to comply with insurance regulations as set out by our insurer, Balens Ltd. (pg 31 Conditions – Section 2)

We are obliged to keep records relating to financial transactions for at least six years following the end of the accounting period in which the transaction took place. We destroy our records after this point; if you require information on payment processors’ policies, please contact them directly.

Every newsletter contains a quick and easy unsubscribe link in its footer.

When you unsubscribe from a newsletter managed via Mailchimp, your details remain on the list of past recipients. This is a measure to prevent circumstances such as a member of staff accidentally manually re-adding you. Mailchimp states: “As a compliance measure, subscribers who unsubscribe themselves can’t be deleted from your list.”

However, provided you are still a subscriber at the point when you contact us, on request your details can be permanently removed from the list – please get in touch if you would like this to happen.

Your right to access

You may contact us at any time to ask to see what personal data we hold about you. Please contact us to request this.

Your right to erasure

You may request that we destroy the personal data that we hold about you, provided that there is no legitimate reason for us continuing to hold it, that is to say if it does not relate to financial transactions or treatment details falling within the required processing periods by law, or is unlikely to be of any legal or practical purpose in the future. Please contact us to request this.

Your right to complain

If you believe that we have mishandled your data, you have the right to lodge a complaint with the Information Commissioner’s Office. You can report a concern here (but do contact us first, so that we can try and help).